Return Policy

Return Policy

At Lainly, we strive to ensure that you love your purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward 30-day return policy.

30-Day Money-Back Guarantee

You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How to Start a Return

To initiate a return, please contact our support team at contact@lainlypendant.com with your order number and reason for return. Returns sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately at contact@lainlypendant.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right immediately with a replacement or full refund.

Exclusions & Non-Returnable Items

Certain items cannot be returned, including custom-made products, personalized items, and final sale promotional products. Please contact us if you have questions or concerns about your specific item.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.