FAQ

Shipping & Delivery

1. How long will it take to receive my order?

Orders are typically processed and dispatched within 1-3 business days. Standard delivery usually takes between 7 to 15 business days depending on your destination.

2. Do you provide tracking information?

Yes! Once your order is processed and shipped, you will automatically receive an email confirmation with a tracking link to monitor your package in real-time.

3. Do you ship worldwide?

Yes, we offer international shipping to most countries worldwide. Available delivery options and rates will be displayed at checkout.

Returns & Refunds

4. What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return the item in its original condition and packaging within 30 days of receipt.

5. How do I start a return or exchange?

To initiate a return, please contact our support team at contact@lainlypendant.com with your order number and reason for return. We will guide you through the next steps.

6. What should I do if my item arrives damaged?

In the rare event that your item arrives damaged or defective, please send us an email at contact@lainlypendant.com within 48 hours of delivery with photos of the issue. We will gladly send a replacement at no extra charge.

Payment & Orders

7. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure online payment gateways like PayPal and Apple Pay.

8. Can I change or cancel my order after placing it?

Because we process orders quickly to ensure fast delivery, modifications or cancellations must be requested within 2 hours of purchase. Please email contact@lainlypendant.com immediately.

9. Will I have to pay import duties or customs taxes?

Most international shipments arrive without additional charges. However, any applicable customs fees, duties, or local taxes imposed by your destination country are the responsibility of the customer.

Need More Help?

If you couldn't find the answer to your question above, feel free to reach out directly to contact@lainlypendant.com. We reply within 24-48 hours!